Are you a highly organised and customer-focused individual looking to join a dynamic team? Civilmart is seeking a Customer Service Assistant to support our Corio branch with administrative tasks, customer inquiries, and daily operations. If you thrive in a fast-paced environment and enjoy providing exceptional service, we want to hear from you!

Civilmart is an Australian owned national manufacturer of civil concrete products supplying to sectors such as residential development, local governments, water authorities, civil infrastructure, irrigation, the plumbing, and drainage market. We are renowned for being one of the largest producers of precast concrete in Australia! With our operations now expanding across QLD, NSW, VIC, and SA across 24 different sites!

About the Role:

As a Customer Service Assistant, you will play a key role in supporting the Customer Service team by managing administrative tasks, answering customer queries, and ensuring smooth daily operations. This is an admin-focused role, perfect for someone who is highly organised, has great attention to detail, and enjoys engaging with customers over the phone and via email.

What You’ll Be Doing:

✔ Answering customer calls, emails, and assisting with general inquiries.
✔ Processing and managing customer orders, ensuring accuracy in our internal systems.
✔ Providing administrative support to the Customer Service team, including data entry and record-keeping.
✔ Assisting in coordinating deliveries and liaising with transport teams.
✔ Maintaining and updating customer records for future reference.
✔ Supporting the team with basic quoting and order processing.
✔ Ensuring compliance with company policies and safety standards.

What We’re Looking For:

✅ Experience in the building, construction, manufacturing, or supply chain industry (desirable).
✅ Minimum 1 year of experience in Sales or Customer Relationship Management.
✅ Strong communication and interpersonal skills.
✅ Ability to multi-task and manage time effectively.
✅ Proficiency in Microsoft Office Suite (Excel, Outlook, Word).
✅ A team player with a proactive and positive attitude.

Why Join Us?