About The Role 

Based at our Wetherill Park, NSW site, Cubis Systems is seeking a proactive and customer-focused Customer Service Coordinator to join our team on a 6-month contract. 

This role offers the potential for extension, depending on business needs and individual performance. It’s a fantastic opportunity for a driven individual to play a key role in supporting internal sales operations and delivering exceptional service to customers across Australia. 

Key Responsibilities

• Collaborate with customer service, production, and technical teams to align customer needs with business capabilities.
• Manage end-to-end resolution of customer, reseller, and supplier queries.
• Maintain accurate records of customer inquiries and complaints to support continuous improvement.
• Provide timely and accurate pricing, delivery, and product information.
• Maintain and update customer databases and prepare regular activity reports.
• Identify and recommend process improvements to enhance customer service efficiency.
• Support Business Development Managers and Key Account Managers with prompt responses and accurate order entry into the ERP system.
• Generate purchase orders, invoices, and arrange pre-payments for cash customers.
• Research and input product codes for quoting and invoicing purposes.
• Liaise with internal departments including Finance and IT for reporting and system accuracy.
• Coordinate quoting activities, including follow-ups and quote tracker management.
• Assist with estimating by preparing accurate quotes using ERP systems and liaising with procurement and technical teams.
• Monitor and manage inventory levels to meet forecasted sales demand across locations.
• Coordinate logistics and order placement to ensure timely product availability.